Return & Refund Policy

Last updated: 10/12/2025

Retail (Direct Purchase)

• Return window: 30 days from delivery.
• Condition: Unused, resalable condition with original packaging.
• Shipping costs: Customer pays for change-of-mind; we pay for damaged/defective/incorrect items.
• How to start: Email support@sm-pros.com with order #, reason, and photos if defective/damaged to receive an RMA.
• Refund timing: 5–10 business days after inspection. Original shipping is non-refundable unless we were at fault.
• Exchanges: Request in your RMA email.
• Non-returnable: Final-sale items; returns without RMA; returns after 30 days.

Wholesale / Case Orders

• Return window: 30 days from delivery.
• Condition: Cases must be unopened and unused.
• Restocking: 15% on non-defective returns; buyer pays return freight. We cover freight for damaged/incorrect shipments reported within 7 days (with photos).
• RMA: Required for all returns—email support@sm-pros.com with PO/order # to obtain one.
• Refund timing: 5–10 business days after inspection (less applicable fees).
• Non-returnable: Custom/private-label; items marked non-returnable.

Returns Address (RMA required):
Screen Magic
3059 N Sea Pines
Mesa, AZ 85215, USA
Phone: (602) 430-3651